Xclusv Luxury Auto Care is based in the Al Quoz Industrial Area 1 of Dubai and positions itself as a specialist in high-end vehicle maintenance. Operating from 11 13th Street, this auto repair shop aims to cater to luxury car owners seeking comprehensive care for their vehicles. Although Xclusv highlights its commitment to premium auto treatment on its website, customer feedback paints a starkly different picture of the actual experience. Multiple reviews report significant issues ranging from careless handling--such as scratched panels and torn window seals--to damage inflicted on interiors, including cuts to seating. Many customers describe repeated delays, lack of clear communication, and unexpected extra charges for parts and labor. Despite protracted arguments and eventual compensation for damages in at least one case, customers note that staff rarely take responsibility for mistakes. Pricing is consistently criticized as “astronomical,” and clients frequently claim the shop takes payment up front but fails to complete promised work or respond to follow-up inquiries.
Although Xclusv Luxury Auto Care markets itself as a premium service provider, the overwhelming consensus among reviewers is that the shop struggles with workmanship, reliability, and customer trust. Prospective customers should proceed with caution and verify credentials and warranties before committing to service at this facility.
The customer reviews for Xclusv Luxury Auto Care are overwhelmingly negative. Clients consistently cite unprofessional behavior, careless workmanship, and vehicle damage--from scratched paint to cut upholstery.
Communication is poor, with repeated delays, broken promises, and requests for additional payment without completed work. Pricing is described as excessively high, with many customers alleging overcharging and hidden fees.
Although one user eventually received compensation for damage, the process was lengthy and contentious. In summary, customers find the shop unreliable, lacking transparency, and prone to mistakes, making it difficult to recommend based on current feedback.
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