Privacy Policy

1. Introduction

Car Garage Finder UAE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our services, including:

Account Information: When you create an account, we collect your name, email address, and password
Business Listing Information: Business name, description, category, location (emirate, coordinates), contact information (phone, email, website), operating hours, social media links, and images
Payment Information: When you subscribe to a paid plan, our payment processor (Stripe) collects your payment card information. We do not store full payment card details on our servers
Review Information: Your ratings, comments, and any other content you submit in reviews
Communications: Information you provide when you contact us for support or inquiries

2.2 Information Collected Automatically

When you access our services, we automatically collect certain information, including:

Usage Information: Pages viewed, links clicked, search queries, and other actions taken on our platform
Device Information: Device type, operating system, browser type and version, unique device identifiers
Log Data: IP address, access times, referring website addresses
Location Information: General location based on IP address (country/region level)
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information and improve our services (see Section 7 for more details)

2.3 Information from Third Parties

We may receive information from third-party services, including:

Authentication Providers: If you sign in using Google or other third-party authentication, we receive your name, email address, and profile information from those services
Payment Processors: Stripe provides us with payment confirmation and subscription status information
Analytics Providers: Google Analytics and similar services provide us with aggregated usage statistics

3. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services: To create and manage your account, process subscriptions, display business listings, and enable reviews
Process Payments: To process subscription payments and manage billing
Communication: To send you transactional emails (account confirmations, password resets, subscription updates, review notifications), respond to your inquiries, and provide customer support
Improve Services: To analyze usage patterns, understand user preferences, and improve our platform's functionality and user experience
Marketing: To send promotional communications about new features, special offers, or other information we think may interest you (you can opt out at any time)
Security: To detect, prevent, and address fraud, security issues, and technical problems
Legal Compliance: To comply with legal obligations and protect our rights
Analytics: To track conversion events, attribution sources, and advertising campaign performance

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Public Information

Certain information is publicly accessible on our platform:

Business listings and all associated information (name, description, location, contact details, images, etc.)
Reviews and ratings, including reviewer names (for authenticated users) or provided names (for anonymous users) and their emirate

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Supabase: Authentication and database services
Stripe: Payment processing and subscription management
AWS S3 / CloudFront: File storage and content delivery
Resend: Transactional email delivery
Google: Analytics (Google Analytics), advertising (Google Ads), and spam prevention (reCAPTCHA)

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to protect your information.

4.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, law enforcement requests).

4.5 Protection of Rights

We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, or violations of our Terms of Service.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Secure password hashing using industry-standard algorithms
Regular security assessments and monitoring
Access controls and authentication requirements for our systems
Secure storage with reputable cloud service providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations
Business Listings: Retained while your business is listed on our platform
Reviews: Retained indefinitely to maintain the integrity of our review system, unless removed for violations of our policies
Payment Information: Transaction records retained for accounting and tax compliance purposes
Analytics Data: Aggregated and anonymized data may be retained indefinitely

When we no longer need your information, we will securely delete or anonymize it.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device.

7.1 Types of Cookies We Use

Essential Cookies: Required for authentication, security, and basic platform functionality
Analytics Cookies: Help us understand how users interact with our platform (Google Analytics)
Advertising Cookies: Track conversion events and campaign attribution (Google Ads)
Preference Cookies: Remember your settings and preferences (e.g., theme selection)

7.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, if you disable cookies, some features of our services may not function properly.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive it in a portable format.

8.2 Correction

You can update most of your account and business listing information directly through your dashboard. If you need assistance correcting your information, contact us at support@cargaragefinder.ae.

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, legitimate business purposes). Please note that some information may remain in backup copies for a limited period.

8.4 Objection and Restriction

You may object to certain processing of your personal information or request that we restrict such processing in certain circumstances.

8.5 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Please note that you will still receive transactional emails related to your account and subscriptions.

8.6 Exercising Your Rights

To exercise any of these rights, please contact us at support@cargaragefinder.ae. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Websites and Services

Our platform may contain links to third-party websites, services, or business websites listed in our directory. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

When you click on a business's website link, social media link, or contact information, you are leaving our platform and interacting directly with that business. Any information you provide to them is governed by their privacy policy.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@cargaragefinder.ae, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy when transferred internationally. By using our services, you consent to the transfer of your information to countries outside of your country of residence.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information we collect, use, disclose, and sell
Right to request deletion of your personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at support@cargaragefinder.ae.

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate personal data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal information includes: performance of a contract (when you use our services), consent (when you provide it), legitimate interests (improving our services, marketing), and legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Car Garage Finder UAE
Email: support@cargaragefinder.ae
Website: cargaragefinder.ae

We will respond to your inquiry within a reasonable timeframe.

16. Consent

By using our services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.